[Registration of First Day of Purchase Required] If you are not completely satisfied with your pillow purchased from DreamNorth, you may return it within 14 days of the delivery date for refund (to your original form of payment only) if qualified (eligibility conditions listed below). All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a restocking fee up to 30%. This fee does not apply to defective product returned within the first 14 days. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to DreamNorth are the responsibility of the customer. Fill out our online returns form at www.dreamnorthcollection.com for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.
Each domestic purchase of DreamNorth comes with a lifetime manufacturer warranty against defects (subject to warranty limitations below).
International DreamNorth purchases come with a limited 90- day manufacturer warranty against defects (subject to warranty limitations below).
However, Registration of First Day of Purchase Required.
This pillow is offered with a limited warranty. The warranty covers material or workmanship defects that arise with your product due to a manufacturers defect. Proof of purchase in the form of the original purchase order or packaging slip is required for warranty validation and reimbursement. Warranty claims must be made directly to the manufacturer. Please note that the manufacturer cannot be held liable for damages to your personal property resulting from any misuse or improper care and maintenance of the product.
Once you have made an order and payment is confirmed, please allow for up to 48 hours for your package to be processed and shipped. Orders due to special events are subject to special event terms and conditions on shipping and handling time and may significantly increase our standard 48 hour processing times. Specific information on shipping times can be found during the check-out process.
Standard Shipping to 48 States of USA – Free
Expedited Shipping to 48 States of USA –$24.99
Shipping to Hawaii, Alaska, APO, FPO –$49.99
International Express Shipping to Europe, Asia – $129.99 (Custom Clearance and Duty Inclusive)
Shipping cost and transition time are specified clearly during the check-out process. If you have additional questions, please contact email@example.com
DreamNorth is required by US law to report proper Custom value for any international shipment. DreamNorth is not responsible for any customs, duty or taxes incurred at foreign destinations. DreamNorth will not refund or resend any order that was abandoned at a foreign customs location.
Out of Stock / Back-ordered
If one or more of the items in your order is out of stock, your order will not ship until all the items ordered are available (applicable to both international and domestic orders). Once your order ships, we will send tracking information shortly thereafter.
Estimated Shipping Time Disclaimer
While we do our best to make sure that every package we send out makes it to its destination on time, sometimes things happen. Guaranteed delivery dates are the responsibility of the carrier. It is also the responsibility of the customer to be present (or have an authorized agent) to sign for a package if necessary.
By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Actual products may have slight aesthetic differences.
Items Damaged During Shipping:
If you receive a damaged item, you must contact us within by email at firstname.lastname@example.org
The DreamNorth is covered under a lifetime warranty for domestic purchases. The warranty begins from the original purchase date. The warranty covers manufacturer’s defects in material or workmanship that arises under normal use for a lifetime. Proof of purchase in the form of the original purchase order or packaging slip is required for warranty validation and reimbursement. Warranty claims must be made directly to DreamNorth.
If a defect arises and a valid claim is received within the warranty period, DreamNorth will repair the defect OR exchange the product with a product that is new or refurbished that is equivalent to the original product.
Any attempts to modify, repair, or replace the product or any components of within the product will result in voiding any warranty and lead to malfunctions which may cause serious personal injury
The DreamNorth is covered under a 90- day limited warranty for international purchases. The warranty begins from the original purchase date. The warranty covers manufacturer’s defects in material or workmanship that arises under normal use for 90 days. Proof of purchase in the form of the original purchase order or packaging slip is required for warranty validation and reimbursement. Warranty claims must be made directly to DreamNorth.
If a defect arises and a valid claim is received within the warranty period, DreamNorth will repair the defect OR exchange the product with a product that is new or refurbished that is equivalent to the original product. Customers are responsible for all international shipping charges. Claims after the 90- day limit must be taken up with the manufacturer.
International purchases will be treated under domestic warranty regulations if customer ships from U.S. and is still under valid warranty.
Any attempts to modify, repair, or replace the unit or any components of within the product will result in voiding any warranty and lead to malfunctions which may cause serious personal injury
Limits and Exclusions:
There are no express warranties except as listed above. DreamNorth shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall DreamNorth be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. DreamNorth is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
State Law Rights:
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.